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Terms & Conditions of Use

Please carefully read the Crown Swords England Ltd terms and conditions before using any services or purchasing any goods from Crown Swords England Ltd. If you wish to purchase any product or service made available by Crown Swords England, you must accept and agree to the provisions of this agreement.

By using our service(s) or purchasing any goods, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by these terms, please do not use this service.

1. Payment

• The Provider shall issue an invoice or invoices for the Charges to the Customer in advance of the delivery of the relevant Goods or Services to the Customer.
• When purchasing a Military Sword, the buyer agrees to pay £500.00 non-refundable deposit to secure their item and begin the manufacture of the custom-made item.
• The deposit payment is due upon receipt of the invoice.
• The remaining balance becomes due in the final three weeks of manufacture, when the Provider notifies the Consumer of completion and preparation for engraving. 
• All group orders will be requested to settle balances three weeks prior to delivery in order to avoid any delays.
• If the payment of £500.00 is not received or payment method is declined, the buyer forfeits the ownership of any items. If no payment is received, no items will be shipped.
• If the consumer fails complete officer training on their (assumed) graduation date the sword can be retained (at the officers request) and the inscription altered, however full payment must be made by the agreed payment date. Instalment payments over the period to the new (assumed) graduation not be accepted. 
• The Customer must pay the deposit Charges to the Provider within a period of 30 days following receipt of an invoice (unless agreed in writing beforehand) issued in accordance with this clause.
• In accordance with law, if an invoice remains unpaid by the due date stated invoice, the Provider will charge a statutory interest at a rate of 8% plus the Bank of Englands base rate.
• The consumer agrees that, if opting to make payment via debit card, credit card, direct debit or cheque, an administration fee of 3% will be added to the cost of purchase. Payment by BACS (using your invoice number as the reference) remains is free from any charges. 

2. Shipping and Postage Policies

• Shipping will be paid for by the buyer in the amount agreed upon by the Provider at the time of purchase.
• If an item is lost during shipping, the total cost of item, including shipping, will be replaced or refunded to the Customer by the Provider.
• Shipping costs may vary if shipping internationally.
• British Forces Post Office (BFPO) services are not tracked or insured. The consumer agrees that using the BFPO service is entirely at their own risk. The Provider shall not be liable to refund, replace or repair an item that is lost or damaged through the use of this service.

3. Refund/Return Policy

• Items are entitled to be refunded, repaired or replaced based on the discovery of damage complaints within 12 weeks of initial delivery. 
• If an item is damaged during shipping, this must be reported by either phone (07392 946871) or email (enquiries@crownswords.com) within 48 hrs of delivery.
• If an item is not reported as damaged within 48 hrs of delivery the period of transit will be deemed complete and therefore not applicable for refund or replacement.
• If an item is damaged during shipping, and reported within 48 hrs of delivery, a replacement item will be sent free of charge.
• Due to the bespoke nature of the item, if an item is deemed unsatisfactory by a consumer, a written explanation is needed and an inspection by a Crown Swords employee must be carried out before the item may be considered for a refund. Exchanges are granted on a case-by-case basis.
• The Consumer agrees that on request of a refund they forfeit the £500.00 non-refundable deposit to cover the Providers costs of manufacture and production.
• Any damage sustained after delivery is not the responsibility of Crown Swords LTD and therefore will not be refunded or replaced.
• If a sword is delivered and subsequently used on parade, the sword is deemed fit for purpose by the Consumer. If the item is then reported as damaged after use, this will not the responsibility of Crown Swords LTD and therefore will not be refunded or replaced.
• The Consumer has 12 weeks from delivery to ensure the sword is fit for purpose. Any requests for refund or replacement will not successful after this period.

4. Cancellation

• An item may be cancelled up until payment has been processed. Once payment has been processed, the consumer is responsible for payment.
• The Provider will endeavour to meet the deadlines of passing out parades, and other important dates, alas, if the Provider is unable to meet the deadline agreed with the consumer, this does not warrant the cancellation or refund of the bespoke item.
• The Consumer agrees when ordering a sword (whilst enrolled in officer training), that is subsequently cancelled due to failure to graduate (after payment and the manufacturing process has commenced) 50% of the agreed invoice will be retained to cover the costs of manufacture, labour and loss. The remainder of the balance will be returned to to the customer within 14 working days of failure notification.
• The Consumer agrees no exception will be made for officers in training regarding the return of the non-refundable deposit or the 50% withheld amount, if leaving service due to failure to graduate.

5. Personal Inscriptions 

• The Consumer agrees that all personal inscriptions must be sent via email to Crown Swords LTD.
• The Consumer agrees that once received, the inscription will be inspected to ensure it meets the required parameters and charter limits for engraving by Crown Swords LTD. Once agreed the requested inscription will be added to the Consumers invoice and returned via email. At this point the Consumer will be requested to confirm (via email) that the inscription is correct.
• On receipt of written confirmation (via email) of inscription acceptance (from the Consumer to Crown Swords LTD), the Consumer agrees that this confirmation is  considered final, the ascription is processed and the engraving cannot then be alternated at a later date by the Consumer.
• The only exception to the above process is to Officer Cadets in training. Officer Cadets in training who have not received confirmation of graduation until two/three weeks prior to graduation will be able to alter their inscription on confirmation of failure to graduate.
• Officer cadets in training (who have failed to graduate) may only alter the date of the inscription and not the full inscription.
• Officer cadets in training (who fail to graduate) must inform Crown Swords Ltd of failure to graduate and intention to change the inscription date within 24 hours of notification.
• Officer Cadets in training (who have previously failed to graduate) and subsequently have passed at a later date, must inform Crown Swords Ltd of their new date of graduation (if required) in the inscription within 24 hours of notification.
• It is the Officer Cadets responsibility to ensure all alterations are received understood and confirmed by Crown Swords LTD. Failure to do this may result in swords not being delivered on time for revised graduation.
• Crown Swords LTD takes no responsibly for errors in inscriptions that are changed after the due processing point of initial confirmation (inscription stated on invoice) by the Consumer.

6. Sword Refurbishment 

• The Consumer agrees that all sword refurbishment work is undertaken by the Provider with goodwill and everything to preserve, maintain and enhance the Consumers sword condition, heritage and longevity will be done, however often due to the nature and severity of previous damage results can be limited.
• Sword refurbishment is an extremely difficult process, only undertaken by trained and experienced cutlers. Due to the complex nature of the work, the expertise and knowledge required is not always available in the United Kingdom. The Provider has established a network of approved International Sword Cutlers with specific skills and access to rare materials, often not available in the United Kingdom. The Consumer agrees, that the provider reserves the right to send either the whole item or parts of the item abroad to be completed by our network of International Sword Cutlers based on our assessment (of work required) and without express permission of the Consumer.
• The Consumer understands that a FULL REFURBISHMENT is exactly that and the whole sword will be restored to a parade state unless otherwise requested by the consumer.
• The Consumer agrees, that expectations must remain realistic and that, when working with previously used and damaged items, it is often impossible to return them to their original state.
• The Consumer agrees that in the process of refurbishment any broken, missing or degraded parts will be replaced.
• The consumer agrees, that any degradation to an area that encompasses the etching on the blade, cannot be removed in isolation without further damage to the etching.
• The Consumer agrees, that if the steel of the blade is degraded in any way, a request to remove any degradation, is at the Consumers risk and if the degradation is found to be severe a layer of nickel plate is to be applied to seal the damage immediately.
• The Consumer agrees, that (unless specifically stated) no permission of the Consumer is required to nickel plate the blade, if not to do not so (immediately) would compromise the preservation of the steel.
• The Consumer agrees, any further damage caused when attempting to remove damage, rust, degradation, or blackening is at the Consumers risk and not the responsibility of the Provider.
• The Consumer agrees, if severe steel degradation is found and requires immediate sealing in order to maintain the integrity of the blade. A layer of nickel plate can be applied to the blade (immediately) and without the express permission of the consumer.
• The Consumer agrees, and accepts that (depending on the severity of degradation) to the blade that the application of nickel plate (which may be essential to seal the blade from any further damage) may reduce the original etchings of the blade.
• The Consumer agrees, that any reduction or loss of original inscriptions, (stamped, etched or engraved) or sword blade etching is at the risk of the Consumer and NOT the responsibility of the Provider.
• The Consumer agrees, that any reduction or loss of original blade etchings or inscriptions when nickel plate is applied is at the risk of the Consumer and NOT the responsibility of the Provider.
• The Consumer agrees, that any reduction or loss of original etchings or inscriptions when gold plate is applied is at the risk of the consumer and NOT the responsibility of the Provider.
• The Consumer agrees that if nickel plate is applied (to preserve the blade) that the original etchings or engravings cannot be re-etched due to the sealing process.
• The Consumer agrees, that due to the nature of sealing the blade with nickel plate, once this work is undertaken the application CANNOT be reversed.
• The Consumer agrees that, if (at) the express wish of the Consumer to attempt to reverse the process of nickel plate, the Provider takes NO responsibility for the results and the full cost of the works will be charged to the Consumer.
• The provider will endeavour to meet deadlines; however, completion can take much longer to reach due to the complex nature of the work, with initial times often overrunning. Therefore, the Consumer agrees that the Provider is not responsible for delivery by a specific date, only when the work is fully complete.
• The Consumer accepts that delays are often out of the Providers control, due to external factors including, a specific sword cutler not being available, availability and delivery of materials from/or sending items oversees, the sourcing of materials, material prices and higher priority work, such as State Funerals, State Coronations and Military graduation parades.
• The provider reserves the right to send either the whole sword or parts of the sword to approved specialist sword cutlers in different countries.
• The Consumer agrees, that any loss of items whilst in the Providers possession will be compensated with cover up to £500.00 depending on the value of the item. The value of the item is assessed by the Provider.
• Although estimates of completion are given, they are neither binding, nor contratual due the complicated nature of the work involved. The Consumer understands and agrees (that due to the nature of the work), delays are inevitable, and that the provider (working with the best intentions) will not be held responsible for missing proposed deadlines or substantial delays in the return of a refurbished item.
• The Consumer agrees that, due to the nature of the work undertaken, all work requested by the Consumer and conducted by the Provider will be paid for in full. No refund will be issued by the Provider on any work conducted due to the variable results involved in restoration and/or any form of delay in return of the item.
• The Consumer agrees that updates on the progress of the sword will not be sent by the Provider whilst restoration is in progress, only on completion.
• The Consumer agrees that all work undertaken is done at the Consumers risk.
• It is assumed that, on agreement of price and Possession of Written Permission to conduct refurbishment/restoration, that the Consumer has read and agreed to the above terms and conditions of work.

7. Complaints

Any complaints about items must be sent to our support team at enquiries@crownswords.com.

8. Legalities

• The Provider is not responsible for any health or safety concerns once the Consumer has received the item.
• If any harm is incurred from the items purchased by the Consumer, the Provider shares no responsibility or liability.
• The Consumer agrees that the purchase of a Military Sword is for ceremonial or display purposes only. In order to comply with the terms of the Offensive Weapons Act 2019 the Consumer will be required to provide proof of ID to be verified by a sales consultant before a bladed item can be purchased or dispatched from Crown Swords Ltd.

These terms and conditions are subject to change.[/vc_column_text][/vc_column][/vc_row]